Frequently Asked Questions

What is the WafraHealth Card?

The WafraHealth Card is a digital healthcare discount card that gives members access to special rates and discounts at participating clinics, hospitals, pharmacies, laboratories, and other healthcare providers.

Is WafraHealth a health insurance provider?

No. WafraHealth is a healthcare discount platform, not an insurance company. The card provides access to discounted prices but does not pay or reimburse medical expenses.

How much can I save?

Discounts vary depending on the healthcare provider and service. Members may receive savings of up to 80% on selected services. Please check the offer details before booking or visiting the provider.

How many times can I use my card?

You can use your active card throughout the membership period. Unless an offer states otherwise, there is no general limit on how many participating offers you may use.

Where can I use the card?

The card can be used at healthcare providers listed on the WafraHealth website. Always check that the provider and required service are currently available before your visit.

How do I receive my card?

After completing your purchase, your digital membership card will be issued electronically and sent to the contact details provided during checkout.

When does my membership begin?

Your membership begins on the issue date shown on your digital card and remains valid until the displayed expiry date.

How do I use the card?

Present your digital WafraHealth Card and a valid identification document at the participating provider before receiving the service or making payment.

Do I need to make an appointment?

Some providers require advance booking. Please review the offer conditions and contact the provider before visiting.

Can I combine a WafraHealth discount with another offer or insurance?

This depends on the participating provider. WafraHealth discounts are generally not combined with insurance, promotional prices, or other offers unless the provider specifically allows it.

Are all medical services included?

No. Available services, discount percentages, exclusions, and conditions are determined by each participating provider and may vary.

Does WafraHealth recommend particular doctors or treatments?

No. WafraHealth helps members access discounts but does not provide medical advice or guarantee the suitability or outcome of any treatment. Healthcare decisions should be made directly with a qualified medical professional.

What if a provider does not accept my card?

Confirm that your card is active and that the offer is still listed on the WafraHealth website. If the issue continues, contact WafraHealth support and share the provider’s name and details of your visit.

Can I share my card with someone else?

No. An individual card is personal to the registered member and cannot be transferred or shared. The provider may request identification to confirm the cardholder’s identity.

Can offers and discounts change?

Yes. Participating providers may update their prices, services, availability, or discount terms. We recommend checking the latest offer details before booking.

How can I contact WafraHealth?

You can contact our customer support team through the contact information or WhatsApp button provided on the WafraHealth website.